Data protection

Introduction

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We take the protection of the data of the users of our website very seriously and are committed to protecting the information that users make available to us in connection with the use of our website. Furthermore, we are committed to protecting and using your data in accordance with applicable law.

This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information through the use of our Services when you access the Services through your devices.

Before using our Services, please read the Privacy Policy carefully and ensure that you fully understand our practices with respect to your information. If you have read and fully understood this policy and do not agree with our practices, you must stop using our digital assets and services. By using our services, you accept the terms of this privacy policy. Continued use of the Services constitutes your acceptance of this Privacy Policy and any changes thereto.

In this privacy policy you will learn:

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• How we collect data

• What data we collect

• Why we collect this data

• Who we share the data with

• Where the data is stored

• How long the data is retained

• How we protect the data

• How we deal with minors

• Updates or changes to the Privacy Policy

 

What data do we collect?

 

Below is an overview of the information we may collect:

• Unidentified and non-identifiable information provided during the registration process or collected through use of our Services (“Non-Personally Identifiable Information”). Non-personal data do not allow any conclusions as to who collected them. Non-Personally Identifiable Information that we collect consists primarily of technical and aggregate usage information. This includes the so-called server log files information. These are automatically transmitted by the web browser when you visit the website. It refers to:

• Browser type/version

• operating system used

• Referrer URL (the previously visited page)

• Host name of the accessing computer (IP address)

• Time of server request

 

Individually identifiable information, ie all information from which users can be identified or could be identified with reasonable effort (“personal data”). The Personal Information we collect through our Services may include information requested from time to time, such as names, email addresses, addresses, phone numbers, IP addresses and more. If we combine personal information with non-personal information, we treat it as personal information for as long as it is combined.

 

How do we collect data?

 

Below are the main methods we use to collect data:

• We collect data when you use our services. We may collect, record and store usage, sessions and related information.

• We collect data that our users provide to us, for example when they contact us directly via a communication channel (e.g. an email with a comment or feedback).

• We may collect information from third party sources as described below.

• We collect information that users provide to us when they log into our Services through a third party such as Facebook or Google.

 

Why do we collect this data?

 

We may use your data for the following purposes:

• to provide and operate our Services;

• to develop, customize and improve our Services;

• to respond to feedback, requests and requests and to offer assistance;

• to analyze request and usage patterns;

• for other internal, statistical and research purposes;

• to improve our data security and fraud prevention capabilities;

• to investigate violations and enforce our terms and policies and to comply with applicable law, regulation or governmental request;

• to provide updates, news, promotional materials and other information related to our Services. In the case of promotional emails, users can decide for themselves whether they wish to continue receiving them. If not, just click the unsubscribe link in those emails.

 

Who do we share this data with?

 

We may share user data with our service providers in order to operate our services (e.g. storing data via third-party hosting services, providing technical support, etc.).

We may also disclose information in the following circumstances: (i) to investigate, detect, prevent, or address unlawful activity or other wrongdoing; (ii) to establish or exercise our rights of defense; (iii) to protect our rights, property, or personal safety, or the safety of our users or the public; (iv) in the event of a change of control of us or any of our affiliated companies (by way of a merger, acquisition or purchase of (substantially) all assets, etc.); (v) to collect, hold and/or manage data using authorized third party service providers (e.g. cloud service providers) as appropriate for business purposes; (vi) to work collaboratively with third parties to improve the user experience. To avoid misunderstandings, we would like to point out that we can transfer or pass on non-personal data to third parties or use them in any other way at our own discretion.

 

Cookies and Similar Technologies

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When users visit or access our Services, we authorize third parties to use web beacons, cookies, pixel tags, scripts, and other technologies and analytics services ("Tracking Technologies"). These Tracking Technologies may enable third parties to collect data automatically in order to improve the navigation experience on our digital assets, to optimize their performance and to ensure a customized user experience, as well as for security and fraud prevention purposes.

 

We will not share your email address or other personally identifiable information with any advertising company or advertising network without your consent.

 

Where do we store the data?

 

Non-Personally Identifiable Information

Please note that our companies, as well as our trusted partners and service providers, are based around the world. For the purposes explained in this Privacy Policy, we store and process all non-personal data that we collect in different jurisdictions.

 

Personal Data

Personal information may be maintained, processed and stored in the United States, Ireland, South Korea, Taiwan, Israel and other jurisdictions to the extent required for the proper provision of our Services and/or by law (as further explained below).

 

How long is the data retained?

 

Please note that we retain the information we collect for as long as necessary to provide our services, comply with our legal and contractual obligations to users, resolve disputes, and enforce our agreements.

We can correct, supplement or delete incorrect or incomplete data at any time at our own discretion.

 

How do we protect the data?

 

The hosting service for our digital assets provides us with the online platform through which we can offer our services. Your data may be stored through our hosting provider's data storage, databases and general applications. It stores data on secure servers behind a firewall and it offers secure HTTPS access to most areas of its services.

 

Despite the measures and efforts taken by us and our hosting provider, we cannot and do not guarantee the absolute privacy or security of any information that users upload, post or otherwise disclose to us or others.

For this reason, we would like to ask you to set secure passwords and, if possible, not to transmit any confidential information to us or to others, the disclosure of which you believe could cause you significant or lasting damage. Also, since email and instant messaging are not considered secure forms of communication, we ask users not to share confidential information through any of these communication channels.

 

How do we deal with minors?

 

The Services are not intended for users who have not yet reached the legal age of majority. We will not knowingly collect information from children. If you are under the age of majority, you should not use the Services and no information should be provided to us.

We reserve the right to request proof of age at any time so that we can verify that minors are using our Services. In the event that we become aware that a minor is using our Services, we may prohibit such user from accessing our Services and block him/her, and we may delete any information we hold about such user. If you have reason to believe that a minor has provided us with information, please contact us as explained below.

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We will only use your personal data for the purposes set out in the privacy policy and only if we are satisfied that:

• the use of the personal information is necessary to perform or enter into a contract (e.g. to provide the Services themselves or to provide customer or technical support);

• the use of the personal data is necessary to comply with a relevant legal or regulatory obligation, or

• the use of the personal information is necessary to support our legitimate business interests (provided that we do so at all times in a manner that is proportionate and respects the privacy rights of users).

 

As an EU resident you can:

• request confirmation as to whether or not personal data concerning you is being processed and request access to your stored personal data and certain additional information;

• request receipt of personal data that you have provided to us in a structured, commonly used and machine-readable format;

• request rectification of your personal data held by us;

• request the erasure of the personal data;

• object to the processing of the personal data by us;

• request the restriction of the processing of your personal data, or

• lodge a complaint with a supervisory authority.

 

However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. If you have general questions about the personal information we collect and how we use it, please contact us as provided below.

In the course of providing the Services, we may transfer data across borders to affiliates or other third parties and from your country/jurisdiction to other countries/jurisdictions around the world. By using the Services, you consent to the transfer of your data outside of the EEA.

If you are based in the EEA, your personal data will only be transferred to locations outside the EEA where we are satisfied that an adequate or comparable level of protection of personal data is in place. We will take appropriate steps to ensure that we have appropriate contractual arrangements in place with our third parties to ensure that appropriate safeguards are in place to minimize the risk of unlawful use, alteration, destruction, loss or theft of personal information and that such third parties will act in accordance with applicable laws at all times.

 

Updates or changes to the Privacy Policy

 

We may, in our sole discretion, revise this Privacy Policy from time to time, the version posted on the Website will always be current (see “As of Date” statement). We encourage you to periodically review this Privacy Policy for changes. If there are any significant changes, we will post a notice on our website. Your continued use of the Services after notification of changes has been posted to our website constitutes acknowledgment and acceptance of the Privacy Policy changes and your agreement to be bound by the terms of those changes.

 

Contact

 

If you have general questions about the Services or the information we collect about you and how we use it, please contact us at:

Name: Lukas Josef Prenner

Address: Hochkogelstrasse 44/2, 3324 Euratsfeld

Email address: office@energyfamily.at